WHAT IS QCDS?
XLT is setting new standards for excellence and performance in the industry. Over the years our unique approach to building, delivering and servicing ovens has radically changed the conveyor oven market. Our company is committed to building great ovens and providing exceptional customer service. We believe you will find that XLT excels at cost, reliability, serviceability and warranty, all of which are factors you’ll want to consider when purchasing a conveyor oven.
Our number one focus is to take care of our Customers. XLT is able to give Customers the best products available using the QCDS motto, which we take very seriously.
QUALITY
Quality is achieved by continually improving our manufacturing process and investing in equipment that raises the standard with consistency and automation. Quality is also achieved by doing it right the first time, not only in manufacturing, but also in communicating with the Customer and understanding what the Customer wants. Understanding Customer requirements and fulfilling Customer requirements is what separates XLT from our competition. One way to measure quality is to look at the warranty the manufacturer offers. XLT has enough confidence in our design and manufacturing ability to honor a 5-year warranty.
COST
XLT feels that lower costs are a byproduct of high quality. A false economy is an action that saves money at the beginning but which, over a longer period of time, results in more money being wasted than saved. For example, if a city government decided to purchase the least expensive automobiles for use by city workers, it might be termed a false economy, as cheap automobiles have a record of needing more frequent repairs in the long term and the repair costs will eradicate any initial savings. Since our company follows lean manufacturing principles and use the best fabrication equipment available, our costs are lower and XLT can pass them on to you. Our Customers also see savings through lower utility consumption compared to our competitors.
DELIVERY
Delivery is “on time” from our own fleet of trucks and our highly trained technicians. Long lead times and delivery delays can diminish the value of goods and services. Our own fleet of trucks also helps us limit the amount of freight damage and associated costs. Our own technicians are highly trained, and can be trusted to have profound knowledge of all aspects of transporting, installing, and operating our ovens. They can help ensure the Customer receives goods and training in the most beneficial way.
SERVICE
Treat others the way you would like to be treated. That’s one of the guiding principles at XLT. Our company owns sophisticated fabrication equipment, and we understand how it feels when machines unfortunately break down. Our Customer Service department is available 24 hours a day, 365 days per year. All XLT Service Technicians have worked on the shop floor and have delivered ovens. All technicians have also received extensive training. XLT also offers an interactive, electronic troubleshooting guide to help diagnose problems. We have every part in stock and can ship in a timely manner. XLT has heard stories of other manufacturers experiencing parts shortages for as much as two weeks. Our company feels this is an unacceptable situation and XLT will not subject our Customers to that situation.
We also have an extensive network of competent regional service providers. XLT can use them or we can work with a service provider that you are already comfortable with.
XLT supports your equipment during the warranty period and we will help you control costs after the warranty expires. Our replacement parts are very competitively priced and our company wants to help you repair and maintain your equipment.
